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Providing efficient and effective service operations will be a key success factor for any AIoT-enabled product or solution. Depending on the specific nature of the system, service operations setup can potentially take very different shapes. For complex, industrial assets, service operations will most likely include direct customer interactions via a call center, as well as on-site maintenance or repair services. For mass-market consumer products, service operations will most likely be highly automated and provide only limited field services, if any. Most Field Service Management (FSM) organizations will be able to greatly benefit from AIoT-enabled features, which provide real-time access and advanced analytics of asset-related field data, or even support for predictive or preventive maintenance services.

Since the operations perspective will usually be quite different for the Digital OEM vs. the Digital Equipment Operator, this section will look at both perspectives.